Your satisfaction stands as our top priority. To ensure clarity, we’ve outlined our open and straightforward refund and return policy below:
1. Eligibility for Returns & Refunds
To qualify for a return or refund, items must be in their unused, unworn, and original state—this means all tags must remain attached, and the items should be free of stains, odors, or any form of damage.
Please note that final sale items (clearly marked with “Final Sale”) and custom-personalized products are not eligible for returns or refunds under any circumstances.
2. Exchanges
We do not provide direct exchange services. If you wish to obtain a different size or style, we recommend placing a new order for your desired item first. Subsequently, you may request a return for your original purchase within 30 days of the delivery date.
3. Step-by-Step Return Process
Initiate Your Return: Reach out to our customer support team at [email protected], providing your order number and the specific items you intend to return. Obtain a Return Label: Eligible customers residing in the United States or Canada will receive a pre-paid return shipping label via email once their return request is approved.
Package and Ship: Securely pack the items (using the original packaging if available) and drop off the parcel with the shipping carrier specified on your return label.
Processing and Refund: We will inspect returned items within 3 to 5 business days upon receipt. For approved returns, refunds will be credited back to your original payment method. Please allow 5 to 7 business days for the refund to reflect on your account statement.
4. Defective or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact our support team at [email protected] within 7 days of delivery. Be sure to include clear photos of the issue and your order details for faster processing.
5. Duties & Taxes for Canadian Orders
For orders shipped to Canada, any import duties, taxes, or customs fees imposed by the Canada Border Services Agency (CBSA) or the shipping carrier are non-refundable by our company.
When you return an item purchased for delivery to Canada, we will refund the product’s purchase price. We will also refund the original shipping fee only if required by law and if the return is a result of an error on our part. Importantly, import duties, taxes, and customs fees will not be included in your refund amount.
Contact Us
If you have any additional questions or need further assistance regarding returns or refunds, please don’t hesitate to get in touch. You can reach us via email at [email protected].
